Return & Refund Policy

OUR 30-DAY RETURN POLICY

If you are not completely satisfied with your purchase, we do offer a 30-day return window. We will take back the product and give you a full refund.
If you wish to process a return, please proceed with the following guidelines:

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Return requests must be submitted within 30 days of delivery.
  3. Submit your return request through our contact us please include your order number and the reason for return. Upon approval, you will receive further instructions and the address of the warehouse where you should ship back the product.
  4. The return shipping fee is the responsibility of the customer.
  5. Please ship back your return as soon as possible. All returns must be postmarked within the 30 days of your return window.
  6. To assure your refund, please use a trackable shipping service. We will not be responsible for lost or missing packages.
  7. Upon receipt of your shipment, your refund will be processed within 2 – 3 business days.
  8. A credit will be applied to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

I HAVEN´T RECEIVED MY REFUND

If you haven’t received a refund yet, please contact your credit card company, there is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that a refund has posted. If you’ve done this and you still have not received your refund yet, please contact us.

ITEMS EXEMPT FROM BEING RETURNED

●      Gift cards

WRONG OR DAMAGED ITEM RECEIVED

Have you received a damaged or wrong item, please contact us and we will provide you with a free replacement. A shipping label will be provided to return your product. We will cover all shipping costs.

We ask you to inspect all items upon delivery and report to us any damages right away so we can handle your concern correctly.

For damaged products please save all packaging materials and damaged goods before, so a claim can be filed correctly.

I´VE ENTERED THE WRONG SHIPPING ADDRESS

If this happens to you,  contact us  within 12 hours of placing your order, before it ships, and we'll do our best to update it. Once your order has entered the shipping process, we won't be able to change the address.

CANCELLATIONS

You may cancel your order within 12 hours of placing it, before it ships. Once it has been processed and/or shipped, we are unable to cancel it — please consider returning it after delivery instead.

TRACKING THE PARCEL

You are timely updated about the status of your package through email. You may also track down your parcel by providing a tracking number.
In case of any query, contact us.

Contact Information:

Phone : +1 626 547 6821 

Email: support@comfortify-live.com

Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States.